Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made through VocabFolio, including subscriptions purchased on the VocabFolio website (vocabfolio.app) and the VocabFolio Android mobile application available on the Google Play Store. Please read this policy carefully before subscribing.

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Quick Summary

• ✓ All subscriptions auto-renew — cancel before your renewal date to avoid the next charge.
• ✓ Web (Stripe) subscriptions: cancel via Settings → Your Plan → Manage → Cancel Subscription in the Stripe Customer Portal.
• ✓ Android subscriptions: cancel via Google Play → Subscriptions → VocabFolio.
• ✓ VocabFolio offers a 7-day free trial with no credit card required.
• ✓ Refunds are generally not provided, with limited exceptions for technical malfunctions and unauthorised charges.
• ✓ Google Play has its own 48-hour refund window for new purchases (see Section 5).
• ✓ Your data is retained when you cancel or downgrade — your account reverts to the Free plan.

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1. Subscription Plans

VocabFolio is offered on a subscription basis. We offer the following paid plans in addition to a free plan:

• Free Plan — limited features at no cost.
• Advanced Plan — monthly or annual subscription with expanded features.
• Premium Plan — monthly or annual subscription with the full feature set, including teacher tools (the Premium plan is also available as a Teacher variant for educators managing classes).

Subscription prices are displayed on the pricing page at vocabfolio.app/pricing and within the applicable app store listing. Prices are subject to change with notice as described in Section 8.

2. Web Subscriptions (Stripe)

Subscriptions purchased through the VocabFolio website (vocabfolio.app) are processed and managed by Stripe, our PCI-DSS compliant payment processor. We do not store your credit card information.

2.1 Billing

• Subscriptions begin immediately upon payment confirmation.
• You will be charged on the same date each month or year (your "Renewal Date"), depending on the billing cycle you selected.
• If your Renewal Date falls on a date not in a given month (e.g. the 31st in a 30-day month), billing occurs on the last day of that month.

2.2 Cancellation (Web)

To cancel a web subscription:

Open the VocabFolio app → Settings → tap the Your Plan card → tap Manage → select your current plan → tap Manage Plan → you will be redirected to the Stripe Customer Portal, where you can select Cancel Subscription.

• You may cancel at any time.
• Cancellation takes effect at the end of your current billing period.
• You retain access to paid features until your current period ends.
• You will not be charged again after cancellation takes effect.

3. Android Subscriptions (Google Play)

Subscriptions purchased through the VocabFolio Android app via the Google Play Store are managed by Google Play, not by Yi Folio LLC. Your payment method is charged by Google, and subscription management is handled through your Google account.

Important: Android subscriptions purchased through Google Play are subject to both this policy AND Google Play's billing and refund policies. In case of conflict, Google Play's policies govern matters within their platform.

3.1 Billing (Android)

• Subscriptions begin immediately upon confirmation in Google Play.
• You will be billed on your Renewal Date through your Google Play payment method.
• Google Play sends billing receipts and renewal reminders to your Google account email.

3.2 Cancellation (Android)

To cancel an Android subscription:

Open the Google Play Store app → tap your profile icon → Subscriptions → VocabFolio → Cancel Subscription.

• Cancellation must be done through Google Play — we cannot cancel Google Play subscriptions on your behalf.
• Cancellation takes effect at the end of your current billing period.
• You retain access to paid features until your current period ends.

4. Free Trial

VocabFolio offers a 7-day free trial for the Advanced and Premium plans. No credit card is required to start the trial — payment details are collected only if you choose to subscribe at the end of the trial.

• You will not be charged until the free trial period ends.
• You may cancel before the trial ends to avoid any charges.
• Free trials are limited to one per user account.

5. Refund Policy

5.1 General Policy

All subscription fees are non-refundable, including partial billing periods and trial-to-paid conversions, except in the limited circumstances described below.

5.2 Eligible Exceptions (Web — Stripe Purchases)

We will consider refund requests on a case-by-case basis in the following situations:

• Technical Malfunction — a documented technical issue prevented you from accessing paid features for a significant portion of a billing period, and we were unable to resolve it. Please contact us within 14 days.
• Unauthorised Charge — a charge was made without your authorisation (e.g. unauthorised account access). Report via contact@vocabfolio.app within 14 days of the charge.
• Duplicate Charge — you were charged more than once for the same billing period. We will issue a full refund for any duplicate charges.

Refunds for eligible exceptions are processed within 5–10 business days via the original payment method.

6. Plan Changes

6.1 Upgrading

If you upgrade from a lower tier to a higher tier during a billing period, the price difference will be prorated for the remainder of the period (web subscriptions). For Android upgrades, Google Play's proration policy applies.

6.2 Downgrading

If you downgrade to a lower tier or to the Free plan, the change takes effect at the start of your next billing period. No partial refund is issued for the unused portion of the current period.

7. After Cancellation

• Your paid features remain active until the end of your current billing period.
• After the period ends, your account reverts to the Free plan automatically.
• Your data (word lists, progress, settings) is retained — you do not lose your content when downgrading. (Custom categories beyond the free-plan limit are deactivated, not deleted, and can be reactivated if you upgrade again.)

Deleting Your Account

Canceling a subscription does not delete your account or data. If you wish to permanently delete your account and all associated data:

Open the VocabFolio app → Settings → scroll to Danger Zone → Delete Account → type "DELETE" to confirm.

This permanently removes your saved words, flashcards, quiz history, learning analysis, and account settings, except for records we are required to keep for legal, security, or payment purposes.

Having trouble deleting your account in the app? If you cannot sign in or have difficulty with the in-app deletion process, you can submit an account deletion request via our public web form at https://app.vocabfolio.app/delete-account. Our team will verify your identity and complete the deletion within 30 days.

8. Price Changes

We reserve the right to change subscription prices. We will give you at least 30 days' advance notice of any price increase (for web subscriptions), communicated via email and/or in-app notification. If you do not cancel before the price change takes effect, your continued subscription constitutes acceptance of the new price. Google Play price change notifications are managed by Google.

9. Contact Us

For refund requests, billing questions, or cancellation assistance:

• Email: contact@vocabfolio.app (include your registered email and a description of the issue)
• In-app: Open the VocabFolio app → Settings to contact us or manage your subscription
• Response time: within 2–3 business days

Legal Contact: Yi Folio LLC | 30 N. Gould St. Ste. N., Sheridan, WY 82801, USA | Email: hello@yifolio.com | contact@vocabfolio.app | Websites: yifolio.com | vocabfolio.app

Frequently Asked Questions

How do I cancel my web subscription?

Open the VocabFolio app → Settings → tap the Your Plan card → Manage → select your current plan → Manage Plan → Cancel Subscription in the Stripe Customer Portal.

How do I cancel my Android subscription?

Open the Google Play Store → tap your profile icon → Subscriptions → VocabFolio → Cancel Subscription.

Will I lose my data if I cancel?

No. Your word lists, progress, and settings remain intact. Your account reverts to the Free plan.

How do I permanently delete my account and data?

Canceling your subscription does not delete your account. To permanently delete everything, go to Settings → Danger Zone → Delete Account and type "DELETE" to confirm. If you cannot access the app, submit a deletion request via our web form at https://app.vocabfolio.app/delete-account.

Can I get a refund if I forgot to cancel before renewal?

We generally cannot offer refunds for renewals that were not cancelled in advance. If this is a recurring issue, please contact us and we'll review on a case-by-case basis.

I was charged twice. What do I do?

Email contact@vocabfolio.app immediately with your registered email and transaction details. Duplicate charges are refunded in full, usually within 5 business days.

I bought via Google Play and want a refund. Can you help?

For purchases within 48 hours, request via Google Play directly. For technical issues, contact us at contact@vocabfolio.app and we may issue a refund directly through Google Play Console.

Does cancelling immediately end my access?

No. Access continues until the end of your current billing period, regardless of when you cancel.

Is there a free trial?

Yes. VocabFolio offers a 7-day free trial with no credit card required. You will not be charged until the trial ends, and you can cancel anytime before then.